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Refund policy

RETURNS/ EXCHANGE/ CANCELLATIONS/ REFUNDS
RETURNS

We do not accept returns but if you are unhappy with your product size, we can offer a size exchange, provided the product is returned in its original condition intact with tags and its original packaging. The returns will not be accepted on damaged, used, washed or stained items. If the size is not available we will provide you with a credit note which will be valid for two months for redemption on the website only.

We’d recommend you refer to the size chart before making a purchase.
If for some reason, you are unsure of the size or have any other fabric or fit inquiries, you can call us on +91 9372012347 or write to us at info@psypher.in

 

  • All our products go through a firm quality check before shipping, however if you find anything damaged or ruined in transit on the receipt of the product, please reach out to us at info@psypher.in immediately.
  • The information regarding the damage or returns to be made must be sent out to us within a period of 24 hours from the time of receipt of the product.
  • Sale products are final sales and are not eligible for return, refunds or exchange.

We recommend you to obtain the proof of shipment on return, as we will not accept the responsibility of packages lost/damaged in transit. The cost of return has to be borne by the customer in case of exchange and alterations or in case we send a damaged product we will bear the cost. Once our QC team is satisfied with the returned product, you will receive an email confirming that your return has been accepted. Henceforth, we will initiate the process of refunds/replacements, as applicable.

EXCHANGE

  • You must inform us within a period of 24 hours from the time of receipt of the product.
  • Please write to info@psypher.in with the subject: Exchange - Order Number.
  • Kindly mention the reason for the exchange and attach an image of the product.
  • Once we receive your email, you will be provided with the address for shipping your pieces.
  • Clothing sent to us without a prior email will not be accepted. 
  • A nominal fee of ₹99/- will be charged for all exchanges. (We charge an exchange fee to cover the costs associated with processing the exchange, such as return pickup, shipping, and handling. This fee helps us maintain the quality of our service while managing operational expenses.)


We must be notified within 24 hours of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 7 days. The cost for shipping the product back to us is to be borne by you. When we deliver your corrected piece, we will take care of the shipping.

The Psypher team reserves all rights to not accept returns in case the product is used or damaged by the customer. 


CANCELLATIONS

Once the order is placed it cannot be cancelled.
We request you to read the following in order to avoid any need for the Cancelation:

  • Please provide the correct delivery address with P.O Box and a valid contact number.
  • Sizing issues: Please refer to our size guide for the same before purchasing.




REFUNDS

We believe in providing utmost flexibility to our customers, refunds will be processed only on fulfillment errors.

 All orders go through an uncompromising quality check before shipping, however in case

  • An incorrect product has been delivered to you or missing products from the order
  • If the product received is damaged

Kindly inform us at info@psypher.in within 24 hours of receiving the order

  • In case of any damaged product, after essential checks are returned, the amount will be refunded via the original mode of payment within 5-7 business days of initiation.
  • Please refer to our fabric care before considering a product damaged.
  • Product/clothing sent to us without prior notice will not be accepted.
  • Thoughts into things will not accept returns in case the product is used or damaged by the customer.

As a company policy, we do not offer refunds otherwise due to the efforts, time and work/ labor that is put into creating each product and addressing its details.